Contact support
Problem with an order? Email us. Including your order code is what lets us answer in one reply instead of three.
Aira: Having trouble with an order? Email us with your order code and we'll help you out.
Ask Aira first — most answers are instant.
Telegram
@Airasupport
Fastest for problems with an order. Send your order code in the first message.
Chat on TelegramOfficial support is only the Telegram account and email on this page.
AISUBS never messages you first. Anyone else claiming to be AISUBS support is not us.
Include these
- • Your order code (looks like WEB-XXXXXXXXXXXX)
- • The email address you used at checkout
- • What went wrong, with a screenshot if there is an error message
Response time
We aim to reply within 1×24 hours. Problems with a delivered product must be reported within 24 hours of delivery.
Lost your order page? It lives at /store/order/ followed by your order code.